Terms and Conditions

About us

HKC Hospital (Hyderabad Kidney Centre) is a super-speciality hospital in Hyderabad offering urology, nephrology, dialysis, renal transplant and related services, with an in-house pharmacy. The hospital is owned and operated by JVP SUPER SPECIALITY HOSPITALS PVT LTD.

Not for emergencies

This website, WhatsApp and email are not for medical emergencies. If you or someone else has a medical emergency, go to the nearest emergency department or call 108 or 112. You can also call the hospital directly on +91 93905 38368.

Website information is not medical advice

Information on this website about conditions, treatments, doctors and services is general information. It is not a diagnosis or a substitute for consultation with a qualified doctor. Treatment decisions are made only after a doctor has assessed you.

Appointments

• Appointments can be requested by WhatsApp, phone or at the hospital. An appointment is confirmed only when we confirm the date and time to you.
• Please arrive on time and bring a photo ID, insurance details, current medicines and previous reports.
• Doctors’ schedules can change because of emergencies or surgeries. If we need to reschedule, we will contact you and offer another slot or a refund of any amount paid in advance, as described in our Refund and Cancellation Policy.

Treatment and consent

We will explain proposed tests, procedures and treatments to you. Procedures and surgeries are carried out only with your informed consent, or your parent’s or guardian’s consent for a minor, except in emergencies where the law allows otherwise. Medical outcomes cannot be guaranteed, and estimates of cost and length of stay may change depending on your clinical condition.

Your responsibilities

• Give us accurate and complete information about your identity, health, medicines and insurance.
• Follow the hospital’s rules on visiting, safety, hygiene and conduct, and treat staff and other patients with respect.
• Pay charges for services and medicines as billed, or ensure your insurer or scheme pays, and settle any amount the insurer or scheme does not cover.

Prices, billing and payment

• Charges depend on the services, procedures, room category, consumables and medicines used. We will give you an estimate on request. The final bill is based on the actual services provided.
• Prices for medicines are as printed on the pack (MRP) or as fixed under the Drugs (Prices Control) Order, 2013, whichever applies. Applicable taxes are shown on the bill.
• We accept cash, cards, UPI, net banking and other modes shown at the counter or on the payment page. Online payments are processed by Cashfree Payments India Private Limited, a third-party payment gateway. Your use of the payment page is also subject to the gateway’s terms.
• Advance deposits may be required before admission or a procedure and are adjusted against the final bill.
• For insurance and cashless cases, approval depends on your insurer or TPA. Any amount not approved is payable by you.

Pharmacy

• Our pharmacy operates under a valid drug licence issued under the Drugs and Cosmetics Act, 1940.
• Prescription medicines (including Schedule H, H1 and X drugs) are dispensed only against a valid prescription from a registered medical practitioner. Our pharmacist may refuse to dispense if a prescription is incomplete, unclear, expired or appears invalid.
• Certain medicines require details to be recorded in statutory registers, and we may ask for the patient’s and prescriber’s details for this.
• Medicines are dispensed at the hospital pharmacy counter. See our Shipping and Delivery Policy.
• Returns of medicines are covered by our Refund and Cancellation Policy.

Refunds and cancellations

Refunds and cancellations are handled under our Refund and Cancellation Policy, which forms part of these terms.

Privacy

We handle your personal and health information as described in our Privacy Policy, which forms part of these terms.

Use of this website

• You may use this website only for lawful purposes. Do not try to disrupt it, gain unauthorised access to it, or use it to send harmful or unlawful content.
• Content on this website, including text, photographs, logos and design, belongs to us or our licensors. You may view and print it for personal, non-commercial use. Do not copy or reuse it for any other purpose without our written permission.
• Links to third-party websites (such as maps or WhatsApp) are provided for convenience. We are not responsible for their content or practices.

Limitation of liability

To the extent permitted by law, we are not liable for any loss arising from your use of this website or from reliance on its general information, or for delays or failures caused by events beyond our reasonable control (such as network or payment-system outages, natural disasters or government action). Nothing in these terms limits any liability that cannot be limited under Indian law, or your rights as a consumer under the Consumer Protection Act, 2019.

Governing law and disputes

These terms are governed by the laws of India. Subject to your rights under consumer protection law, the courts at Hyderabad, Telangana have jurisdiction over disputes arising from them. We encourage you to contact our Grievance Officer first so that we can try to resolve any concern quickly.

Grievances

We acknowledge complaints within 48 hours and aim to resolve them within 30 days.

Changes to these terms

We may update these terms from time to time. The version on this page, with the date at the top, is the one that applies.