HKC Hospital (Hyderabad Kidney Centre), a unit of JVP SUPER SPECIALITY HOSPITALS PVT LTD, provides healthcare services in person at the hospital. This policy explains how services, reports and medicines are delivered after you pay.
Medical services
Consultations, tests, procedures, dialysis and in-patient care are delivered in person at our hospital in New Malakpet, Hyderabad, on the date and time confirmed to you. When you pay online for an appointment or service, we send confirmation by WhatsApp, SMS or email, normally within one working day. No physical shipping is involved.
Reports and documents
Laboratory and imaging reports, prescriptions, discharge summaries and bills are given to you at the hospital. On request, we can also send them digitally to the phone number or email address registered with us. We share reports only with the patient, their parent or guardian, or a person they have authorised.
Pharmacy
Medicines are dispensed at our in-house pharmacy counter at the hospital against a valid prescription. We do not currently ship or courier medicines. If you cannot collect medicines yourself, an authorised attendant may collect them with the prescription and the patient’s details.
Delays
If a service is delayed or cannot be provided as scheduled, we will contact you to reschedule. Any refund due is handled under our Refund and Cancellation Policy. For questions, email contact@hkchospitals.co.in or call +91 93905 38368.